Privacy Policy
Glitchora Pty Ltd ("Glitchora", "we", "us", or "our") operates the website located at https://glitchora.info (the "Site"). We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains what personal information we collect, why we collect it, how we use and disclose it, and your rights regarding that information. By using our Site, you agree to the practices described in this policy.
1. Who We Are
Glitchora Pty Ltd is an Australian company registered in New South Wales. Our registered office is at Level 12, 1 Market Street, Sydney NSW 2000, Australia. You can contact our Privacy Officer at [email protected].
2. Information We Collect
We may collect the following categories of personal information:
- Contact information: your name, email address, phone number, and state/territory when you submit a contact form, register for a tournament, or subscribe to our newsletter.
- Usage data: information about how you interact with our Site, including pages visited, time spent, referring URLs, browser type, operating system, and IP address. This data is collected automatically via cookies and similar technologies.
- Communications: the content of messages you send us via our contact form or by email.
- Tournament registration data: team name, captain details, game preferences, and state of residence when you register for a tournament.
We do not intentionally collect sensitive information (such as health information, racial or ethnic origin, or financial information) unless you voluntarily provide it and we have your consent.
3. How We Collect Information
We collect personal information directly from you when you:
- Subscribe to our newsletter;
- Submit a contact or enquiry form;
- Register a team for a tournament;
- Correspond with us by email or other means.
We also collect information automatically when you visit our Site through the use of cookies and similar tracking technologies. Please see our Cookie Policy for more details.
4. Why We Collect and Use Your Information
We collect and use your personal information for the following purposes:
- To respond to your enquiries and provide customer support;
- To send you our newsletter and editorial updates (where you have subscribed);
- To process and confirm tournament registrations;
- To improve and personalise your experience on our Site;
- To analyse Site usage and performance through aggregated, anonymised analytics;
- To comply with our legal obligations under Australian law;
- To protect the security and integrity of our Site.
5. Legal Basis for Processing
We process your personal information on the following bases:
- Consent: where you have given us clear consent (e.g., subscribing to our newsletter or accepting cookies);
- Contract: where processing is necessary to fulfil a request you have made (e.g., tournament registration);
- Legitimate interests: where we have a legitimate business interest that does not override your rights (e.g., improving our Site);
- Legal obligation: where we are required to process data to comply with Australian law.
6. Disclosure of Your Information
We do not sell, rent, or trade your personal information to third parties. We may disclose your information to:
- Service providers: third-party companies that assist us in operating our Site, sending newsletters, or processing tournament registrations (e.g., email marketing platforms, analytics providers). These providers are contractually bound to protect your information and use it only for the purposes we specify.
- Tournament organisers: where you register for a third-party tournament, your registration details may be shared with the relevant event organiser.
- Law enforcement or regulatory authorities: where required by law, court order, or to protect our legal rights.
Some of our service providers may be located outside Australia. Where we transfer data overseas, we take reasonable steps to ensure the recipient handles it in accordance with the APPs.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Newsletter subscriber data is retained until you unsubscribe. Contact form submissions are retained for up to 24 months. Tournament registration data is retained for 12 months following the event.
8. Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include secure HTTPS transmission, access controls, and regular security reviews. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
9. Cookies
Our Site uses cookies and similar technologies to enhance your browsing experience and collect usage analytics. For detailed information about the cookies we use and how to manage your preferences, please read our Cookie Policy.
10. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Withdraw consent for processing (where consent is the legal basis);
- Request deletion of your personal information (subject to legal obligations);
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
To exercise any of these rights, please contact our Privacy Officer at [email protected]. We will respond within 30 days.
11. Children's Privacy
Our Site is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.
12. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically. Continued use of our Site after changes are posted constitutes your acceptance of the updated policy.
14. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:
- Email: [email protected]
- Post: Privacy Officer, Glitchora Pty Ltd, Level 12, 1 Market Street, Sydney NSW 2000, Australia
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.